Job Detail: Help Desk Level 2

Job Order #12635
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Post Date Job Tile Location Category
1/13/2023 Help Desk Level 2 Houston - Texas Information Technology

Description:


Walker Elliott's upstream client is looking for a Help Desk Analyst Level 2. This role is responsible for providing support services (software and hardware) in person and on the phone.

Responsibilities:
  • Identify root cause and solve advanced computer and hardware problems
  • Prepare and deploy new hardware (tables, phones, computers)
  • Install and configure software applications
  • Help users with company issued mobile devices
  • Team up and partner with Help Desk staff
  • Use Active Directory to create, modify, and delete computer and user accounts
  • Creation of software deployment packages and automate their deployment
  • Work with Vendors representatives to assist with hardware/software issues
  • Troubleshoot basic Citrix Virtual App related issues
  • Use company’s ticketing system to track user problems and solutions
  • Maintain accurate inventory records of all computer equipment.
  • Work to stay in touch with leadership to provide progress report updates

Requirements:
  • Some college preferred. Certifications preferred
  • More than 4 years of corporate desktop support experience
  • Ability to solve more complex computer issues
  • Ability to identify and solve basic LAN/WAN issues
  • Soft skills include: team player, customer service skills, time management, ability work under pressure.

Do not apply unless you are authorized to work in the United States for any employer as client company cannot sponsor or transfer visas at this time.

Walker Elliott is an Equal Opportunity Employer.

For additional information, please email your resume to resumes@walker-elliott.com or apply online.

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin.


 

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Walker Elliott

10777 Westheimer, Suite 220
Houston, TX 77042
Phone: 713-482-3750

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